Scope and roles
This Policy covers personal information Arcvenza processes for its own websites, accounts, billing, support, security, and business operations. For customer-configured collection or routing tasks, the customer's and Arcvenza's roles depend on the applicable agreement and the purpose of the processing.
Publicly available information may still be personal information under applicable law. Customers are responsible for the lawfulness of workloads they direct through the platform.
Information we collect
We collect information you provide, information generated by your use of the services, and limited information from business partners or public sources where permitted.
- Account and contact details, such as name, business email, organization, and login information.
- Transaction and subscription details, while payment card processing may be handled by a payment provider.
- Service data, such as product configuration, usage, request metadata, IP address, device, and diagnostic logs.
- Support communications, security reports, and other information you choose to send us.
How we use information
We use personal information to provide and secure services, administer accounts and billing, respond to requests, monitor performance and abuse, improve products, communicate service changes, comply with law, and establish or defend legal claims.
Where required, processing is based on a contract, legitimate interests, consent, or compliance with a legal obligation. The appropriate basis depends on the context and jurisdiction.
Retention and security
We retain personal information for as long as reasonably needed for the purpose collected, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations. Periods vary by data type and account status.
We use administrative, technical, and organizational safeguards intended to protect information. No internet service can guarantee absolute security, so credentials should never be shared publicly or reused across services.
International processing
Arcvenza and its service providers may process information in countries other than where you live. Where required, we use appropriate contractual or legal mechanisms for cross-border transfers. Local laws may differ from those in your jurisdiction.
Your privacy choices and rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about certain disclosures. You may also have the right to withdraw consent or appeal a decision.
We may verify your identity and authority before completing a request. Some information may be retained where law permits or requires it. You will not be discriminated against for exercising applicable privacy rights.
- Manage account details through the dashboard where available.
- Use unsubscribe controls in optional marketing messages.
- Send a verified privacy request using the contact information below.
Children and policy changes
Arcvenza services are designed for business and professional use and are not directed to children. If you believe a child provided personal information, contact us for review.
We may update this Policy as services or legal obligations change. We will post the revised version with a new effective date and provide additional notice where required.
Privacy requests
Describe the request, your jurisdiction, and the account or email involved. Do not include passwords, private keys, or proxy credentials.
Submit a privacy request